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Your Churn Analysis Interview Template

Discover how to retain more customers by effectively interviewing those that got away.


Since we started the churn research program, we've actually been able to drive strong alignment between what our customers are saying, and what we've committed to as corporate initiatives and executive priorities

David Geary,

Senior Manager, Voice or the Customer





Here's what you'll get in the template:

    • 4 ways to use churn insights to drive better business performance  
    • 11 key areas your churn interview should cover.
    • 20+ questions to use for your next churn interview